Refund Policy

We want you to be happy with Plan Your Trip. New accounts get a free Pro trial first, so you can try everything before paying. If something still isn't right, this is how refunds work.

1. 14-day money-back guarantee on your first payment

If you are not satisfied, you can ask for a full refund within 14 days of the first payment of a subscription (any plan: individual, guide or agency, and extra guide seats). No reason needed. This also covers the right of withdrawal that consumers in the European Union have for digital services.

2. Renewals

Subscriptions renew automatically until you cancel. Renewals are generally not refunded, but you can cancel at any time under My subscription → Manage subscription and keep Pro until the end of the period you already paid. If a renewal was charged and you forgot to cancel, write to us within 7 days of the renewal: if Pro has not been used since then, we refund it in full.

3. Changing plans

When you switch between plans or account types (for example from individual to guide), the difference is calculated in proportion to the days left: you pay only the difference for an upgrade, and a downgrade is credited to your next payments.

4. How to ask for a refund

Write to info@planyourtrip.eu from the email address of your account, with the order number from your receipt if you have it. Payments are processed by our reseller Lemon Squeezy, which sends the refund to the original payment method, usually within 5–10 business days. When a subscription is refunded, Pro ends at that moment.

5. Exceptions

We may refuse refunds in cases of obvious abuse (for example repeated sign-ups to get refunds) or after a breach of the Terms of Service. Free months earned by inviting friends or given by us have no cash value.

6. Your statutory rights

This policy does not limit any rights you have under the consumer law of your country.

Last updated: 27.10.2026.